Frequently Asked Questions (F.A.Q.s)

If you do not find the answer to your question listed below, please contact us on +44 2920 742810, or use the form available via  Contact Us

Q1 - I have lost / forgotten my WEQAS interactive password, can you give it to me?

You can obtain your password by simply requesting it via the forgotten password link.  See WEQAS Interactive

Q2 - I have informed WEQAS of a method change, when will I see the change on my reports.

The change will take effect when the next available distribution is created in the database.

The reports incorporate longitudinal analysis of data over time, therefore information relating to method details and analyte requirements are strictly time dependent. For this reason, we need adequate notice of any changes in the database regarding the range of analytes, method / analyser details. In order to guarantee that the changes are processed for the correct distribution, please ensure that the new details are sent to us at least 5 working days prior to the dispatch date of a scheme. Unfortunately, it will not be possible to process method changes or analyte additions once a Distribution has been set up.

Q3 - Can I fax the results to WEQAS, and if so until what time on the return date?

Results may be faxed until 5pm on the distribution return date.  Any results received at WEQAS after 5pm will not be entered.   Those participants entering results via the Web can enter their results until midnight on the return by date.

Q4 - My report shows poor performance for one or more analytes, and I need repeat samples for troubleshooting.  Can these be provided?

Yes, we provide samples free of charge for troubleshooting purposes. Participants outside of the UK may be asked to contribute towards the shipping costs.

Q5 - I have split / lost / broken my EQA samples.  Can you send me replacements?

Yes we can, however, we may charge for this service.  Please contact WEQAS for advice.

Q6 - I have found a transcription error on my report / results sheet.  Can this be changed?

If a transcription error is found before the report has been released, then this can be amended upon completion of a transcription error form.  See Resources area at the bottom of this page.

Please note that requests to amend results following discovery of a transcription error must be submitted in writing to WEQAS along with evidence of original analyser result.

It is the responsibility of the participant to notify the scheme organiser as soon as possible that a "blunder", e.g. transcription error, has occurred.  Notification must be made within the "late returns" policy window.  Once documented evidence has been received, the correct result will be entered into the database and an amended report viewed or printed via the website.  In the event that the notification is received outside the "late return" time window, database modification will not be made.  All non-analytical errors are documented and entered in the laboratory’s file.

           


Resources